Frequently Asked Questions

What is an NCE?

NCE stands for Notification for Commencement of Earthworks.

According to the Singapore Telecommunications Act, all contractors must obtain information on the location of telecommunication underground services and obtain the approval from the respective telecommunication system licensee (telco) prior to carrying out earthworks.

How do I sign up?

If you’re a contractor or TCDW/LCDW you can Sign Up online by clicking the “Sign Up” button. Signing up is free and no credit card is required.

If you’re a Utility please contact us to join the service.

How much does it cost?

Check out our Pricing page for more details on costs.

Please note that for NCE submissions to the Utility, the fees are charged at the rate decided by the Utility. We don’t have any control over these charges.

How do I get support if I’m having problems?

You can chat with us via the live chat window in the bottom right of the page. You may also contact our support hotline at 6846 7661 during office hours.

Alternatively, you can go to our Help Centre where you can find articles and tutorials covering all you need to sign up and submit an NCE.

How can I pay the Telco NCE fees?

In order to pay the fees, you will need a valid PayPal account or Credit Card (AMEX, Visa or Mastercard).
For the smoothest experience, we recommend the use of a PayPal account.
When completing the submission the fees are transferred automatically to the Utility, eliminating the need to submit cheques.

Which Utilities are members of the service?

We’re working hard on getting the Utilities to join the service however not all have become members.

View our latest members list.

Why should I use NCE Online?

Submitting NCE’s to the affected Utilities is time-consuming and error prone. Most Utilities require you to submit the forms in person and pay by cheque. For a large construction project, this could easily mean filling out 10+ forms and subsequently travelling to 10+ locations to complete all the submissions. If there’s an issue in the documentation that could require another trip down to the Utility.

Who operates the service?

NCE Online is owned and operated by Quixotic a Singapore-owned SaaS provider of automation solutions to the construction and utility sector.